Privacy & Cookie Use
This Privacy & Cookie Policy outlines the types of information we gather when you visit flysfo.com, flysfo.cn, sfoconnect.com, sfomuseum.com or any other official website published by the Airport Commission of the City and County of San Francisco (the "Commission"), as well as some of the steps we take to safeguard your information. References to "We", "Us", "Our", "SFO" or the "Airport" refer to the Commission.
Information Collection and Use
We do not collect personally identifying information (or personal information) about you when you visit our websites unless you choose to provide that information to us, such as when you create an account, request service, or order a product or service through one of our affiliated vendors.
We use cookies to collect limited non-personally identifying information your browser makes available automatically whenever you visit a website. This information includes the Internet Address of your computer, mobile device or network, the date and time of visit, pages you visit on our site, your browser and operating system, the referring page (the last webpage you visited before clicking on a link to our sites), the exit link (the next webpage you visit after clicking off of our sites), any files downloaded, any pages shared, and search terms onsite and through search engines.
We use the aggregated information from all our visitors to measure server performance, analyze user traffic patterns and improve the content of our site.
We sometimes track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.
Some of our online services require you to register for an account, request service, or order a product or service. We ask you for some personal information to create an account (typically your name, email address and a password for your account) and we will use that information to provide the service.
Information You Provide
Information you volunteer by completing any optional online forms, including but not limited to our “Contact us” form, online contest forms, our “Interest in Volunteering” form, or email/newsletter subscription forms is used to help SFO enhance our services, and may be shared with City and County of San Francisco employees and contractors for that purpose.
For services or products provided through parking.flysfo.com, we may ask you to provide your name, address, email address, phone number, vehicle registration number, make, model and color, flight details and credit or debit card details. Some of this information is personally identifying information. We will use that information to process your payment and facilitate delivery. We may also save your information to facilitate future purchases or to process returns. We do not store your full payment card details on our server. We do pass your full payment card details over a secure encrypted link to our third-party payment processor who processes your payment. In some circumstances, when your credit or debit card details are collected, our service providers may hold onto this information once payment has been taken to identify you as the purchaser at a later date: for example, to allow you to get access to the parking lot if you have purchased your parking online. This information is kept secure in accordance with standard industry practice.
The Privacy Policy for services or products provided through sfo2go.net can be found here.
Cookies
A “cookie” is a small text file which a webserver (for example the www.flysfo.com webserver) sends to your browser when you visit a website.
We may use “session cookies” which expire at the end of the browser session. They capture your activities during the browser session.
We may use “permanent cookies” which are saved in your browser. They collect identifying behavior such as web surfing and website preferences across multiple platforms. Cookies are stored until deleted by the user. No personal data is stored in the cookies used by SFO.
We may use "cookies" when providing personalization services. We use cookies to improve quality of our service and not to track any personal information.
Some services offered on or through the Airport’s websites are provided by third-party providers. Cookie policy, privacy policy, and data use and retention policies are governed by each of the third-party service providers.
The following cookies are used when making a parking reservation via the parking.flysfo.com website:
The AWSALB, AWSALBCORS JESSIONID and parkingReservationGuid cookies are essential for the smooth running of a parking space reservation. They are all deleted at the end of the session or when the Internet browser is closed. Deleting any of these cookies during the transaction will cause the application to malfunction.
The ABParkingDepartDate and ABParkingReturnDate cookies make it possible to call up the last selection of the reservation entry and exit dates for 30 days to improve the convenience of use.
The LoginToken cookie makes it possible, if the user accepts it, to keep his user account stored on the machine for 30 days to make it easier for them to book next time.
A detailed list of cookies used via the sfo2go.net online ordering service, powered by The Servy Group (including Cursus Technologies, Inc., Servy Properties, Grab, or any of their affiliated companies) can be found on servy.us.
The use of cookies is a standard practice among Internet websites and most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. However, some features may not function properly without cookies.
Cookies pose no risk to your computer, as they are simply text files and not executable programs.
You have the option to block or disable cookies. Using SFO’s websites without cookie functionality may not provide you with a customized experience. If you block cookies, no data will be placed on your browser and you will have to re-input your data on your next visit to SFO’s websites.
You can find more information on the use of cookies and on how to control and block cookies at www.wikihow.com/Disable-Cookies.
You can find cookie information specific to the EU and UK at www.youronlinechoices.com.
Tracking pixels/JavaScript tags/Web beacons
There are many terms used to describe the same functionality: tracking pixel, JavaScript tag, web beacon, web bug, page tag, pixel tag, or clear gif. All of these terms describe the placement of a small, transparent image on a web page, email, newsletter which is used to activity on that page to be tracked and recorded.
Tracking pixels function similarly to cookies.
SFO uses tracking pixels to measure the effectiveness of marketing campaigns and to better understand and improve the user’s experience on websites and to personalize marketing messages.
Information Sharing
We do not give, share, sell, rent or transfer any personal information to a third party, unless we have your consent, except in connection with the provision of a service, as set forth below.
We may disclose your personal information to a third party for a business purposes, e.g. in order to provide you with a product or service, such as a parking reservation. When we disclose personal information for a business purpose, we require the recipient to both keep that personal information confidential and not use it for any purpose except for performing the service or providing the product.
We do not sell personal information, and personal information will never be shared with third parties for their own marketing purposes.
Links
The City and County of San Francisco uses link and search capabilities to navigate publicly available information from dozens of agencies that are not part of the City and County of San Francisco website and over whom the City exercises no control.
The privacy policies and procedures described here do not necessarily apply to those sites. We suggest contacting these sites directly for information on their data collection and distribution policies.
Analytics
SFO websites use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. These are text files stored on your computer that permit analysis of the use of the website.
For more information about how Google uses data for analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en\.
For more information about how Google uses cookies please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
Online Marketing
SFO uses online marketing networks like Adara and DoubleClick to place digital advertisements on third party websites and platforms. These networks use cookies to tailor marketing messages based on identifiable needs and interests of customers.
Site Security
We take appropriate security measures to protect unauthorized access, alteration, or destruction of data.
Anyone using this website expressly consents to such measures intended to prevent unauthorized attempts to upload, change information or otherwise cause damage to the site.
Policy Changes
Please note this Privacy Policy can change from time to time. We expect most such changes to be minor, but we will post those changes as they occur.
Notices
This is the official website of the City and County of San Francisco Airport Commission. The Airport Commission is an agency of the City and County of San Francisco. As such, it adopts and adheres to the City and County of San Francisco's official website policies and guidelines.
Updated March 2023